DOLOPLANETDOLOPLANET

Terms of Service

Last updated: October 8, 2025

Article 1 (Purpose)

  1. These Terms of Service establish the rights, obligations, responsibilities, and other necessary matters between DoloLabs Inc. (the "Company") and users regarding the use of "DoloplaNet" (the "Service").
  2. In these Terms, "Official Community" refers to online communication spaces that the Company establishes and operates for the purposes of user communication, operations, customer support, event management, etc., which may be established on third-party platforms (communities, messengers, social services, etc.).
  3. The "Service" includes the Official Community, and the Community Guidelines and Service Operating Policies applicable to the Official Community form part of these Terms.

Article 2 (Effectiveness and Amendment of Terms)

  1. These Terms shall be effective for all users who wish to use the Service.
  2. The Company may amend these Terms within the scope that does not violate relevant laws and regulations, and will notify users of the amended Terms by posting them on the Service or notifying users directly, stating the effective date and reason for the amendment.
  3. When amending the Terms, the Company will announce the implementation schedule through in-Service notifications. Amendments unfavorable to users (such as price increases) will be announced at least 14 days in advance.
  4. If users do not agree to the amendments, they may discontinue use and terminate the contract by the implementation date. If users continue to use the Service after the implementation date of the amended Terms, they shall be deemed to have agreed to the amended Terms.

Article 3 (Formation of Service Agreement)

  1. The Service Agreement is formed when a user agrees to these Terms and completes the application process according to the procedures established by the Company.
  2. The Company shall, in principle, approve users' applications for Service provision, but may refuse or cancel approval in the following cases:
    • When false information is provided
    • When using another person's name without authorization
    • When engaging in activities that violate the Company's operating policies

Article 4 (Service Usage)

  1. The Company provides AI chatbot services to users.
  2. In cases where maintenance, inspection, replacement or failure of computers and other information and communication equipment, or interruption of communication occurs, the Company may temporarily suspend the provision of the Service, and may completely change or discontinue currently provided services without prior notice to users based on reasons deemed appropriate such as replacement with new services.

Article 5 (User Obligations)

  1. Users must not engage in the following activities:
    • Registration of false information and misuse of others' personal information
    • Activities that interfere with the normal operation of the Service
    • Using the Service for illegal purposes
  2. Users must comply with these Terms and relevant laws and regulations.
  3. Users must comply with the Community Guidelines applicable to the Service and Official Community, and violations may result in sanctions under Article 8.

Article 6 (Protection of Personal Information)

The Company protects users' personal information in accordance with relevant laws and processes it according to the Privacy Policy.

Article 7 (Service Termination and Usage Restrictions)

  1. The Company may restrict Service usage or terminate the contract without prior notice if users violate these Terms.
  2. Users may terminate the contract at any time through the methods provided within the Service.
  3. If a user violates laws, these Terms, or the Community Guidelines, the Company may take measures such as warning, temporary suspension, or permanent suspension.
  4. In the following cases, Community measures and Service account sanctions may be applied concurrently without prior warning:
    • When infringing on the rights of others
    • When violating laws requiring urgent action
    • When committing serious violations in the Official Community (distribution of illegal information, harassment/hate speech, impersonation, fraudulent use, guideline evasion, etc.)
  5. Users may appeal sanctions through the official customer center within 14 days of receiving the sanction notice, and the Company will notify the results within a reasonable period.
  6. When a sanctioned user requests a refund, the Company may offset or deduct costs causally related to the user's violations (such as personnel costs for response, legal consultation fees, losses from business interference, etc.) and unjust enrichment recovery within the scope permitted by law, and will notify the reasons and details of deductions in advance (or without delay in urgent cases).

Article 8 (Stone Currency)

Stone Overview

  1. Stone is a consumable currency used within the Service.
  2. The amount of Stone required varies depending on the function being used.

Stone Purchase and Provision

  1. Stone can be purchased through Google and Apple App Store in-app purchases and online payments through the website, and may be consumed when using Service functions.
  2. Stone is credited to the user's account immediately upon payment verification.

Validity Period

  1. Purchased Stone is valid for 1 year from the date of purchase.
  2. Stone that has expired will be automatically deleted, and no separate compensation will be provided.

Refund and Cancellation Policy

  1. Stone purchased on the web may be refunded within 7 days of purchase for unused amounts only, and refunds for Stone purchased in-app follow platform policies.
  2. In case of Service provision failure resulting in Stone usage, the corresponding amount will be automatically refunded. If automatic refund does not occur, please inquire through the official customer center for a refund. After review according to internal regulations, costs will be refunded if the claim is accepted.
  3. Refunds for credit card purchases are only available through credit card transaction cancellation.
  4. If the Company's Service is completely discontinued, unused paid points may be refunded for payments made within 3 months.

Platform-specific Cancellation and Refund Policies

  • iOS App: Purchase cancellation of charged Stone is only available through Apple Customer Service according to App Store policies.
  • Android App: Purchase cancellation of charged Stone is only available through Google Customer Service according to Google Play policies.
  • Website: Refunds for purchased Stone can be requested through the Company's customer service (Discord, email) within 7 days of purchase, and are only available through credit card transaction cancellation.

Article 9 (Content Copyright and Company's Intellectual Property Rights)

  1. The copyright of content directly posted by members within the Service belongs to the member who is the author of that content.
  2. To clarify clause 1 above, members have rights to characters, related settings, and stories they directly create within the Service. Additionally, the copyright to the results (creations) of conversations and related stories that members have with characters created by other members or the Company belongs to the member who created the conversation, but in such cases, the rights to the character itself that was the subject of the conversation remain with the original author. Content uploaded publicly to the Service is considered to have formally granted the Company a license to use, and the Company is guaranteed the license rights corresponding to the pre-announced contract terms.
  3. Company's Intellectual Property Rights: All intellectual property rights (including copyrights, patents, trademarks, trade secrets, etc.) to the Service's overall structure, design, UI/UX, logo, service provision methods, AI model and algorithm implementation methods, databases, software, programs, service names, etc. belong to the Company. Members may not copy, distribute, transmit, publish, broadcast, adapt, or commercially use these without the Company's prior written consent.
  4. Members must warrant that the content they post within the Service does not infringe on third parties' copyrights, portrait rights, and other related rights. All legal liability arising from violations is the responsibility of the member.
  5. The Company may use content posted or created by members within the Service for the operation, promotion, improvement of the Service, and research purposes for developing new services, in the manner of storage, reproduction, modification, display, distribution, and creation of derivative works.
  6. The Company uses the rights in clause 5 within the scope of the purpose of providing and improving the Service, in compliance with relevant laws so as not to unjustly infringe on members' rights. If a member expresses refusal regarding the use of their work, the Company will immediately cease related use except in cases specified by law. The Company's right to use under this clause may continue within the scope necessary for Service operation even after a member withdraws.
  7. If the Company determines that a member's content violates laws, the Terms, or Service policies, it may delete or refuse to post it without prior notice.

Article 10 (Disclaimer)

  1. The Company is exempted from liability for providing the Service if it is unable to do so due to natural disasters or equivalent force majeure.
  2. The Company shall not be liable for Service usage disruptions caused by the user's fault.
  3. The Company shall not be liable for the reliability, accuracy, etc. of information, materials, and facts posted by members in relation to the Service.
  4. Due to the technical characteristics of AI models, the results of generated content are unpredictable and may differ from members' intentions or be of lower quality. This is not a defect in the Service and cannot be grounds for refund.
  5. AI content provided by the Service is provided by artificial intelligence algorithms, and the Company does not guarantee the truthfulness and accuracy of the content. Verification and responsibility for use rest entirely with the member.
  6. The Company shall not be liable for any legal issues arising from content created by members using the Service, and members must use the Service only in ways permitted within their legal jurisdiction.

Article 11 (Governing Law and Jurisdiction)

These Terms shall be interpreted and applied in accordance with the laws of the Republic of Korea, and all disputes related to these Terms shall be under the jurisdiction of the court having jurisdiction over the Company's head office location.